Refund policy

MERCHANDISE FACTS: Did you catch an unbelievable price? That would be a low-moderate product. If stock is unavailable, we will have to use a Store Credit or Change to a New Product. We apologize for the inconvenience. All designer items are "FINAL SALE"

We have a 10-day exchange policy, which means you have exactly 10 days from the day of delivery. After receiving your item/items if you need to request an exchange please let us know immediately.

Please read everything below and keep in mind.

All VIP PRODUCTS including bags, shoes or special orders are non-refundable. Store credit is always available from point of order being made. A 20% restocking fee will be applied to all VIP products returned.

STORE CREDIT ONLY when product is no longer available.

To be eligible for an Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

ANY EXTREME SALE 50%+ cannot use store credit or gift cards*

To start a return, you can text us at 214 660 6707. If your return is accepted, please ship to 1914 Ridgewood st Irving, Tx 75062. Items sent back to us without first requesting a return will not be accepted. (2/20/22) As stated below the cost of shipping back a product is not free unless that item is damage during delivery, defective, or not within your satisfaction if the issue is reported within 7 days of receiving the product. Anything after 7 days, shipping will be covered on a case-by-case basis. We will still offer you a refund of the product minus the shipping cost if we provide you a label. You may choose to send us the item at your cost for a full refund.

Starting today, 04/27/2022, we offer refunds on VIP products, EXCEPT for shoes and bags of the day. Those are exchanges or store credit only.

Moving forward everything else will be refunded or exchanged as long as it’s in good condition. We prefer to give you refund and exchange options but with that being said it will be 14 days not 30 from day of delivery.

NO PRICE MATCHING AT THIS TIME

You can always contact us for any return question at 214 660 6707 M-F 9-5pm CST

Please note that returns shipping is only covered by Pixie Boutique if the order is incorrect in our part, damaged in delivery, wrong size in our part, or if the product is not within your satisfaction. Please try reporting any issues within 3 days of delivery.

All shoes and Product of the Day sales are final. Only gift cards or exchange for another item are available.

Products damage by delivery need to be reported within 7 days of delivery in order to properly process a return. Please include images of damage in your email as we will need this to report to the courier. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

No refunds on VIP memberships as well. The membership cost is pretty low compared to the value of the collection and savings overall.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded in 2-3 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.